Delivery and Returns

Delivery & Returns

A Piedi use DPD Local for all UK deliveries.

Delivery to countries outside the UK are made using a variety of couriers including DPD Local, FedEx, Royal Mail.

Same Day Delivery is available in LONDON only whereby an efficient courier service is used. 

We will aim to process and ship your order within 24 hours if the items ordered are in stock. However, we cannot guarantee an exact delivery date and your order may take longer to be dispatched if the item is not in stock. Pre-orders will be shipped as soon as the item becomes available. 

Deliveries outside of the UK may be subject to import duties and taxes for which the customer is solely responsible.

Title of the goods shall pass to you at the time payment for the goods are received by us in full. Risk in any product ordered will pass to you upon dispatch of your order.
 

NOTE - We cannot guarantee an exact delivery date and are not responsible for any delays associated with the delivery.

Methods of Payment
We currently accept most debit cards, credit cards and PayPal for all payment transactions. Your card will be charged when your order is ready for dispatch.
Our prices are quoted in Pounds Sterling. International orders will be transacted at the exchange rates prevailing at the time of purchase by your credit/debit card company or PayPal.

Order Confirmation
We will send you an email upon confirmation of placing an order.

This information will include details of your order, as well as your chosen delivery address. Your goods will then be sent out within 24 hours (excluding weekends) and your card automatically charged. If there will be any delay in delivery, we will notify you by email.

Returns & Exchanges
We do hope you will always be delighted with your purchases from a Piedi. If you are in anyway dissatisfied, you may return or exchange your goods within 14 days of receipt. Before returning any product you must email your request to contact@apiedi.co.uk . In the event of faulty goods (see Faulty Goods) we would require detailed explanation for the fault.

Once your email request has been acknowledged by us, please complete the Returns and Exchanges form attached to the Shipping Note included in your parcel. A Returns Address label is also included on this, please attach the label on to the parcel. Items to be returned for a refund or exchange should be sent to the following address:

A Piedi Returns, Pinetrees, Snells Lane, Amersham, Buckinghamshire HP7 9QJ, UK.

We will refund your card used for the full amount of your payment of the returned product, less delivery charges, (unless the goods you received are faulty or not as ordered. See Faulty Goods below).

Please note that a Piedi is not responsible for the return postage. When you return your goods, please obtain proof of postage as we will not accept responsibility for parcels lost in transit.

Please allow 7 working days for returns to be processed once they reach us and a further 7 working days for your amount to be refunded on your credit card.

For purchases outside the UK, customs duties and sales taxes are non-refundable through a Piedi. However, you may be able to recover these by contacting your local customs bureau directly.

Please note, due to the varying processing times of individual issuers, card refunds may take up to thirty days to appear in your account.

All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise.

The item is your responsibility until it reaches us. For your own protection, we strongly recommend that you send the parcel using a delivery service that insures you for the value of the goods. All goods shall remain your responsibility until we receive them.

Policy for Goods Returned

We accept returns providing they are unused, unwashed, in a resalable condition (further details below) and are returned within 14 days of receipt.

Items should be returned new, unused, and with all A Piedi tags where applicable still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

All shoes must be tried on a carpeted surface before wear. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes may not be accepted, and may be sent back to the customer.

Exchanges

If you would like to exchange any of the items you ordered, please follow the returns instructions above indicating that you would like an exchange.

On the returns slip, please indicate your preference eg different size / style / colour. If the item has a higher price, we will contact you for the balance payment. If the exchange item is lower in price, we will refund you the difference. Please email us if you wish to exchange your purchase and are outside the UK. 

Faulty Goods

Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

If the item you received is faulty, please contact contact@apiedi.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have seven working days from receipt of the faulty item to inform us of the fault. You have 30 days from receipt of the faulty item to return it to us.

If you return an item to us because it is faulty, we will include with your refund the postage that you were charged when purchasing the item, and the postage you paid when returning the item to us provided the items are sent via UK 2nd Class postage (this does not affect your statutory rights).

If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item.